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FAQ

    • To start shopping on our website, please create an account by clicking the "Register" button at the top of the page.

    • You can register using your email address or your social media accounts like Facebook or Google.

    • Once registered, you'll be able to add products to your shopping cart and proceed with checkout easily.

    • Search for the products you want to purchase using the search bar or by browsing through different categories.

    • Click on the product you wish to buy to view its details, then select the desired quantity and click "Add to Cart".

    • Once you're done shopping, go to your cart, review your selected products, and choose your preferred payment method.

  • We accept various payment methods, including:

    • Payment via Bankak App (Bank of Khartoum).

    • Payment via Fawry Bank Faisal.

    • Cash on Delivery (in some areas).

    • Review the available shipping options in our Shipping Policy page.

    • Choose the method that suits you, and our shipping service will deliver your order on time.

    • You can track your order using the link that will be sent to you via email once your order is shipped.

    • If you are not satisfied with your product, you can refer to our Return Policy for details on how to return or exchange it.

    • There, you will find the return conditions and the guarantee for refunding the amount paid according to our policy.

  • A Legal Disclaimer

    Terms & Conditions - The Basics 

    What to Include in the T&C Document

  • A Legal Disclaimer

    Terms & Conditions - The Basics 

    What to Include in the T&C Document

    Terms & Conditions

    Welcome to Smart Shop! By accessing and using our website or purchasing products from us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

    1. General

    • These terms and conditions apply to all visitors and users of our website.

    • By accessing or using this website, you agree to these terms. If you disagree with any part of the terms, please refrain from using our site.

    • Smart Shop reserves the right to update or modify these terms at any time without prior notice.

    2. Products and Pricing

    • All products listed on the website are subject to availability. We reserve the right to limit the quantity of items in an order or to refuse service.

    • Prices for our products are subject to change without notice. We make every effort to ensure that product prices and details are accurate, but errors may occur.

    • Taxes and shipping costs will be calculated at checkout.

    3. Order and Payment

    • By placing an order, you confirm that you are legally authorized to make the purchase.

    • Payments for orders must be made through the available methods provided on our website (e.g., credit/debit cards, PayPal).

    • We may, at our discretion, cancel an order if payment cannot be processed or if there are any issues with the order details.

    4. Shipping

    • All shipping times and rates are as outlined in our Shipping Policy.

    • We are not responsible for delays caused by external factors such as weather, customs, or carrier issues.

    • Smart Shop is not responsible for any customs or import duties for international orders.

    5. Returns and Refunds

    • Our return policy is outlined in our Return Policy.

    • Refunds will be processed according to the conditions listed in our Return Policy and will be issued to the original method of payment.

    6. User Account

    • You may be required to create an account to place an order or access certain features of the website.

    • You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account.

    7. Limitation of Liability

    • Smart Shop is not responsible for any indirect, incidental, or consequential damages that may arise from the use of our website or products.

    • Our liability is limited to the amount you paid for the product that caused the issue.

    8. Privacy

    • We respect your privacy. All personal information you provide is handled in accordance with our Privacy Policy.

    • By using our services, you consent to the collection and use of your personal data as described in the Privacy Policy.

    9. Governing Law

    • These terms and conditions are governed by and construed in accordance with the laws of [your country or region].

    • Any disputes arising out of these terms will be subject to the exclusive jurisdiction of the courts in [your city/country].

    10. Contact Us

    If you have any questions or concerns about these terms and conditions, please contact us at:

    Once your order is shipped, you will receive a confirmation email with the tracking number. You can track your shipment through the provided link.

    بمجرد شحن طلبك، ستتلقى رسالة تأكيد بالبريد الإلكتروني تحتوي على رقم التتبع. يمكنك تتبع شحنتك من خلال الرابط المقدم.

FAQ

    • To start shopping on our website, please create an account by clicking the "Register" button at the top of the page.

    • You can register using your email address or your social media accounts like Facebook or Google.

    • Once registered, you'll be able to add products to your shopping cart and proceed with checkout easily.

    • Search for the products you want to purchase using the search bar or by browsing through different categories.

    • Click on the product you wish to buy to view its details, then select the desired quantity and click "Add to Cart".

    • Once you're done shopping, go to your cart, review your selected products, and choose your preferred payment method.

  • We accept various payment methods, including:

    • Payment via Bankak App (Bank of Khartoum).

    • Payment via Fawry Bank Faisal.

    • Cash on Delivery (in some areas).

    • Review the available shipping options in our Shipping Policy page.

    • Choose the method that suits you, and our shipping service will deliver your order on time.

    • You can track your order using the link that will be sent to you via email once your order is shipped.

    • If you are not satisfied with your product, you can refer to our Return Policy for details on how to return or exchange it.

    • There, you will find the return conditions and the guarantee for refunding the amount paid according to our policy.

  • A Legal Disclaimer

    Terms & Conditions - The Basics 

    What to Include in the T&C Document

    A Legal Disclaimer

    Terms & Conditions

    Welcome to Smart Shop! By accessing and using our website or purchasing products from us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

    1. General

    • These terms and conditions apply to all visitors and users of our website.

    • By accessing or using this website, you agree to these terms. If you disagree with any part of the terms, please refrain from using our site.

    • Smart Shop reserves the right to update or modify these terms at any time without prior notice.

    2. Products and Pricing

    • All products listed on the website are subject to availability. We reserve the right to limit the quantity of items in an order or to refuse service.

    • Prices for our products are subject to change without notice. We make every effort to ensure that product prices and details are accurate, but errors may occur.

    • Taxes and shipping costs will be calculated at checkout.

    3. Order and Payment

    • By placing an order, you confirm that you are legally authorized to make the purchase.

    • Payments for orders must be made through the available methods provided on our website (e.g., credit/debit cards, PayPal).

    • We may, at our discretion, cancel an order if payment cannot be processed or if there are any issues with the order details.

    4. Shipping

    • All shipping times and rates are as outlined in our Shipping Policy.

    • We are not responsible for delays caused by external factors such as weather, customs, or carrier issues.

    • Smart Shop is not responsible for any customs or import duties for international orders.

    5. Returns and Refunds

    • Our return policy is outlined in our Return Policy.

    • Refunds will be processed according to the conditions listed in our Return Policy and will be issued to the original method of payment.

    6. User Account

    • You may be required to create an account to place an order or access certain features of the website.

    • You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account.

    7. Limitation of Liability

    • Smart Shop is not responsible for any indirect, incidental, or consequential damages that may arise from the use of our website or products.

    • Our liability is limited to the amount you paid for the product that caused the issue.

    8. Privacy

    • We respect your privacy. All personal information you provide is handled in accordance with our Privacy Policy.

    • By using our services, you consent to the collection and use of your personal data as described in the Privacy Policy.

    9. Governing Law

    • These terms and conditions are governed by and construed in accordance with the laws of [your country or region].

    • Any disputes arising out of these terms will be subject to the exclusive jurisdiction of the courts in [your city/country].

    10. Contact Us

    If you have any questions or concerns about these terms and conditions, please contact us at:

    Terms & Conditions - The Basics 

    Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

     

    T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

     

    T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

    What to Include in the T&C Document

    • If you are not satisfied with your product, you can refer to our Return Policy for details on how to return or exchange it.

    • There, you will find the return conditions and the guarantee for refunding the amount paid according to our policy.

  • A Legal Disclaimer

    Terms & Conditions - The Basics 

    What to Include in the T&C Document

    Terms & Conditions

    Welcome to Smart Shop! By accessing and using our website or purchasing products from us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

    1. General

    • These terms and conditions apply to all visitors and users of our website.

    • By accessing or using this website, you agree to these terms. If you disagree with any part of the terms, please refrain from using our site.

    • Smart Shop reserves the right to update or modify these terms at any time without prior notice.

    2. Products and Pricing

    • All products listed on the website are subject to availability. We reserve the right to limit the quantity of items in an order or to refuse service.

    • Prices for our products are subject to change without notice. We make every effort to ensure that product prices and details are accurate, but errors may occur.

    • Taxes and shipping costs will be calculated at checkout.

    3. Order and Payment

    • By placing an order, you confirm that you are legally authorized to make the purchase.

    • Payments for orders must be made through the available methods provided on our website (e.g., credit/debit cards, PayPal).

    • We may, at our discretion, cancel an order if payment cannot be processed or if there are any issues with the order details.

    4. Shipping

    • All shipping times and rates are as outlined in our Shipping Policy.

    • We are not responsible for delays caused by external factors such as weather, customs, or carrier issues.

    • Smart Shop is not responsible for any customs or import duties for international orders.

    5. Returns and Refunds

    • Our return policy is outlined in our Return Policy.

    • Refunds will be processed according to the conditions listed in our Return Policy and will be issued to the original method of payment.

    6. User Account

    • You may be required to create an account to place an order or access certain features of the website.

    • You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account.

    7. Limitation of Liability

    • Smart Shop is not responsible for any indirect, incidental, or consequential damages that may arise from the use of our website or products.

    • Our liability is limited to the amount you paid for the product that caused the issue.

    8. Privacy

    • We respect your privacy. All personal information you provide is handled in accordance with our Privacy Policy.

    • By using our services, you consent to the collection and use of your personal data as described in the Privacy Policy.

    9. Governing Law

    • These terms and conditions are governed by and construed in accordance with the laws of [your country or region].

    • Any disputes arising out of these terms will be subject to the exclusive jurisdiction of the courts in [your city/country].

    10. Contact Us

    If you have any questions or concerns about these terms and conditions, please contact us at:

    Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

     

    T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

     

    T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

     

  • A Legal Disclaimer

    Terms & Conditions - The Basics 

    What to Include in the T&C Document

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